Cisco recognizes CBTS for work with the State of Ohio

Cisco recently recognized Cincinnati Bell Technology Solutions for successfully managing and growing a groundbreaking partnership with the State of Ohio.

Cisco named CBTS the "State and Local Government and Education (SLED) Transformational Partner of the Year." CBTS also was named "Outstanding Solutions Partner" in Cisco's U.S. Central Region.

Greg Wheeler, Jim Vorwald, Eric Miller, Michelle Hall, Joe Putnick, Greg Samuels and Phil Hester accepted the awards on behalf of CBTS at Cisco's Partner Summit 2015 in Montreal, which was held in late April.

The SLED award recognizes CBTS' work with the State of Ohio, which in 2012 had 55,000 employees using outdated and disparate phone systems. The state's goal was to implement an end-to-end unified communications platform that would improve performance and reduce cost. The solution was CBTS' Next-Generation Telephony Solution - a cloud-based voice utility service.

CBTS secured a five-year contract with the state in 2012 that includes multiple 2-year, no-bid renewals, thanks to the leadership of Tim Lonsway, Chris H. Burns, Dave Absalom and Putnick, who have strong relationships in Columbus and developed a deep understanding of the client's needs.

"The contract was an important win for CBTS and demonstrates the value we bring to customers through managed services," said Wheeler, vice president of sales for business markets. "We are very pleased Cisco recognized our work with the State of Ohio."

The NGTS currently has 23,000-plus users at more than 70 state organizations, including public schools, universities and various governmental agencies. Over the next three years, CBTS expects to manage more than 50,000 IP phones.

The NGTS leverages the OARnet network and Cisco IP phones, routers, switches and back end infrastructure to provide the State of Ohio with:

  • IP Communications: Single number reach, address books, auto attendants.
  • Integrated Voice Mail and Messaging: Voice mail, text notifications, .wav file to e-mail.
  • P2P, Multipoint and B2B Video Collaboration: True voice and video integration.
  • Audio Conferencing.
  • Contact/Call Center support.
  • Mobility: Notebook, smartphone, laptop connectivity.
  • Web Conferencing and Collaboration.

The NGTS gives the state necessary flexibility to add users through a tiered pricing approach. As the state adds users to the system, the cost per user goes down. There are no additional costs for moves, adds or changes. The current customer satisfaction rating is 4.65 out of 5.

Stu Davis, CIO for the State of Ohio, said the Bureau of Workman's Compensation has saved nearly $750,000 over 18 months with the NGTS, and that the State of Ohio saved $3.5 million during that same time period.