Healthcare Infrastructure Solution

Complete high-performance HIT solution built in 7 weeks

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Client:
A global medical products company headquartered in Cincinnati with offices in Chicago, Rome, and Paris with plans to open additional offices in Europe.

Business Issue:
The company was spun off from its parent company and sold to a private equity firm.   To minimize startup expense and time issues, the equity firm was searching for an IT partner that could build an entire IT infrastructure in a very short window of time.  Starting from ground zero, this would include networking, voice, wireless, mobile phones and helpdesk for all locations and remote employees.  Not having the experience in this area, they hired Pricewaterhouse Coopers (PWC) to act as their “Virtual CIO” to aid them with their goal.

CBTS Solution:
Pricewaterhouse Coopers (PWC) contacted CBTS with the caveat that a proposal needed to be turned around within one week to allow for a quick decision.  Using resources across all company functions, CBTS met the requirement.  The solution offered hosting the network core, including voice, in a local data center, while utilizing CBTS Infrastructure as a Service (IaaS) solution or Virtual Data Center (VDC) to run internal and external applications.  

After submitting the bid, the project was verbally awarded to CBTS two weeks later and the first implementation meeting was held the next day with PWC.  To meet the aggressive timeline, the paperwork was signed a week later and within two weeks, the initial design was completed and approved by the customer.  Equipment orders were placed and expedited. Four weeks later, the entire Infrastructure was in place and launched.

The complete integrated solution consisted of:
Desktops
  • 250 laptops configured and delivered in the US, Canada, Italy and France
  • VPN Connectivity
Servers
Built in the Virtual Data Center (VDC) and included Exchange, AD, BES, SharePoint, File/Pring, Web AV, SQL, Cognos, BDC

Telephony
  • Full Cisco Call Manager with Cluster Configuration residing in an enterprise-grade data center
  • All handsets, associated equipment and BlackBerry mobile devices

Voice Communication Services
Local access lines, VoIP infrastructure, Long Distance Service, Audio Conferencing, WebEx and Wireless

Infrastructure as a Service
  • Virtual Data Center (VDC)
  • Storage as a Service 
  • Backup (DR) as a Service 
Helpdesk
Tier 1 Desktop Support with foreign language support (GHDSi), Tier 1 Mobile Phone Support (IMI), Tier 2 and 3 Support – CBTS ENOC

Data Connectivity Services
MPLS to Chicago (soon to Hamburg, Rome and Paris), Metro Ethernet between HQ and CBTS Data Center, Internet access with firewalls, cabling in HQ and remote office

Cisco
Routers, Wireless, Call Manager, VPN, Firewall, WAN Accelerators

Services Delivered
  • Managed Services - Full management of servers, Cisco PBX and VoIP, WAN Monitoring and Management
  • Professional Services
    • Project-based - Design, Configuration, Implementation, Project Management
    • Staff Augmentation - Project Manager, Break/Fix, Service Delivery Manager
Engineers Deployed on the Project
CBTS deployed a project manager to ensure that everything was delivered, installed and ready at launch.   Multiple engineers certified at all levels, as well as security, wireless and data center consultants and technicians designed, configured and implemented the solutions.  Training packets were produced for employees and training was held on the new Cisco phones and BlackBerry devices prior to the launch.

Results:
Starting from ground zero and within seven weeks, CBTS successfully built a fully operational, state-of-the-art IT infrastructure, allowing the company to completely avoid the costly expense of a transitional service agreement (TSA).   If a TSA had been in place, the parent company would have charged a premium price to provide IT services until the new company became independent with their own infrastructure. This saved the new spin-off thousands of dollars in IT related expenses.