Professional Services Dayton Public Schools

An integrated outsourcing solution with professional services for DPS' entire IT needs

Download
Client: Dayton Public Schools
Dayton Public schools is an urban district of approximately 14,000 students in pre-kindergarten through high school. 

Business Issues:
The Information Systems Committee at Dayton Public School District (DPSD) was searching for a primary, experienced IT vendor to provide a unique and integrated solution for their diverse IT needs. Those services included the need for help desk support, break/fix maintenance support, development of software applications and standards, hosted ERP platform support, project management, LAN/WAN solutions, training, as well as network monitoring and management. 
  
CBTS Solutions:
The CBTS unique value proposition to DPSD was to deliver these information technology services with a best-in-class approach. CBTS combined their internal strengths with those of several noted subcontractors, whose expertise and experience in critical areas solidified the overall CBTS team solutions. The scope of the solutions includes all IT related services for DPSD, including:
  • Strategic Planning
  • Network/Systems Infrastructure Assessment 
  • LAN/WAN Analysis
  • Novell and NT Domain Analysis
  • Remote, Workstation and Desktop Management Analysis  
  • Help desk
  • Training
  • Application Development and Support Strategy
  • Project Management and Quality Assurance
  • Hardware Procurement
  • Telecommunications Support (Phone System)
  • Future Technology and Solutions Briefings
The best-in-class approach allowed the CBTS team and the DPSD to fully implement a comprehensive strategy with a view of current and future infrastructure requirements. 

This in turn, presented CBTS the opportunity to develop and implement cost reduction methods, while increasing quality standards at DPSD.  
 
CBTS Partners:
To fully tackle the challenges at DPSD, CBTS combined its expertise with several high quality vendors and partners that offered proven solutions and expertise in selected IT areas.   
 
Partners include:
  • CBTS – Providing project management, network management, assets, Novell and technical coordination. 
  • CDO Technologies, Inc. – Providing desktop, software implementation, integration and training
  • Platinum Technologies  – Providing help desk, application development and desktop roll-out
  • Nu Vision – Providing telecommunications support
Products Used:
  • Microsoft
  • Cisco
  • 3Com
  • NEC PBX 
  • Compaq
  • HP
  • Lotus
  • Novell
  • Nortel
  • ZenWorks
  • Groupwise
  • VMware
Engineers deployed on the project:
CBTS, through cost-cutting initiatives and best practices, reduced the number of the IT professionals on site from 34 to 23 over six years. The current staff includes a project manager, technicians with various certifications and experienced support personnel.

Results:
CBTS has successfully implemented the entire project, deployed the network and managed the IT services described above. The services CBTS provides to DPS allow the school IT leadership to set direction and vision for DPS learning advantages using IT technologies. In this partnership, CBTS focuses on the operational efficiencies, and DPS focuses on direction.  

The contract has also allowed Dayton Schools to seek and leverage “Just-in-Time”, best-of-breed talent. This approach does not require DPS to invest in long term resources for some short- and long-term projects.  The CBTS deployed consultants remain current with IT industry changes, and maintain training updates and certification. This flexible staffing solution from CBTS enabled DPS to have access to highly qualified IT professionals and industry best practices.