Top Ten Considerations when Evaluating Unified Communications Solutions
The convergence of voice, video, and data communications around a shared IP-based infrastructure is bringing benefits to businesses of every size, industry, and geography.
Unified communications (UC) is an increasingly important investment for organizations looking to improve productivity and responsiveness while reducing their IT costs. The convergence of voice, video, and data communications around a shared IP-based infrastructure – allowing users to easily make a call, send a message, or join an audio or video conference – is bringing benefits to businesses of every size, industry, and geography.
But how should you select an enterprise-class UC solution? UC is a rapidly evolving area, making it harder to predict future requirements. A narrow decision based on a single application – say, instant messaging (IM) – may limit your choices later when it comes to supporting smartphones, tablets, video, or social networking. Likewise, a UC deployment that does not adequately consider the implications on IT infrastructure – such as security, directories, media handling, application hosting, networking, and so on – could become problematic as the solution evolves beyond its original scope.