Top Ten Considerations when Evaluating Unified Communications Solutions

The convergence of voice, video, and data communications around a shared IP-based infrastructure is bringing benefits to businesses of every size, industry, and geography.

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Unified communications (UC) is an increasingly important investment for organizations looking to improve productivity and responsiveness while reducing their IT costs. The convergence of voice, video, and data communications around a shared IP-based infrastructure – allowing users to easily make a call, send a message, or join an audio or video conference – is bringing benefits to businesses of every size, industry, and geography.

But how should you select an enterprise-class UC solution? UC is a rapidly evolving area, making it harder to predict future requirements. A narrow decision based on a single application – say, instant messaging (IM) – may limit your choices later when it comes to supporting smartphones, tablets, video, or social networking. Likewise, a UC deployment that does not adequately consider the implications on IT infrastructure – such as security, directories, media handling, application hosting, networking, and so on – could become problematic as the solution evolves beyond its original scope.