Call Center

Cloud-based call center solutions with rich features to improve productivity and lower costs

The Hosted Call Center application complements our VoIP services. This solution provides unified communications (UC) capabilities and features, including voice, collaboration, messaging functionalities and analytics.

As a flexible and easy-to-manage utility service, this hosted virtual call center infrastructure offers rich features including:

  • Hunting and queuing for individuals and work groups
  • Sophisticated call distribution and routing
  • Conditional announcements
  • Call recording and analytics
  • Agent availability states
  • Interactive Voice Response (IVR)
  • Web-based agent and supervisor desktop clients
  • Monitoring and reporting 
With this cloud-based call center infrastructure, your business can not only reduce the cost and complexity of managing your legacy call center systems, but also have all the sophisticated features and capabilities that can vastly improve productivity and customer experience.

Key Features and Benefits

Virtual call center

Connect users anytime anywhere

Lower total cost of ownership

Require no up-front capital for hardware, software, and platform integration

On-demand service

Deploy in days without the need to install or integrate equipment

Carrier-class availability

Offer better resilience and fault tolerance than a premises-based platform

Great scalability

Support environments of all sizes, growth and need changes

What I like about CBTS is they are big enough to support our North American operations, but still small enough to call a VP or CEO if I need something.
 
Mike Wayman, Telecom Manager, Schneider Electric