Enterprise Hosted Communications Solution

With CBTS’ Enterprise Hosted Communications Solution, you can get out of the phone business, and back to your own business!

The CBTS Enterprise Hosted Communications Solution (EHCS) offers a full suite of enterprise-grade collaboration services in a simple ‘as a Service’ model. EHCS enables businesses to quickly increase productivity with the latest collaboration and unified communications tools, while decreasing the time, energy, effort, and costs associated with providing your own telephony environment.
 
EHCS provides enterprises with predictable and competitive monthly costs per handset, with a choice of basic and enhanced features, all customizable to meet your needs.  It includes the full unified communications suite of applications:  telephony, messaging, E911, softphone, instant messaging and presence, video, collaboration, conferencing, and more - all available as a cloud service.
 
EHCS scales as needed by enterprise customers, meets enterprise security and compliance requirements, and provides the resiliency and robustness of an enterprise communications solution!
 
With EHCS, you can get out of the phone business and back to your own business!
 
No Hidden Cost
Unlike competition, EHCS includes all of the following applications in the user profile price:

  • Informacast
  • CDR (VeraSmart)
  • Enhanced 911 and notifications
  • Long Distance*
Project Management and On-boarding
EHCS provides, at no additional cost, project management to ensure a smooth and successful onboarding process.  There are no onboarding or start up fees.

Resilient and Stable
EHCS was built from the ground up with a focus on redundancy and stability. It is hosted in  two geo-redundant datacenters with 29+ circuits and a 99.999% uptime (or 5 minutes of unscheduled downtime). EHCS also leverages multiple carriers
 
Managed Services
EHCS customers are able to enjoy the full suite of CBTS Managed Services, including network hardware management.
 
Full Collaboration Suite
EHCS includes a full suite of collaboration applications:
  • Extension mobility
  • Single number reach
  • IM&P
  • Call control
  • Unified messaging
  • Video
  • Smartphone clients
  • Contact center
  • And more!

Key Features and Benefits

Business agility

Improve business agility by delivering collaboration services that are in sync with changing business needs

Exceptional Scalability

Scale users and applications up or down with ease

On-demand utility service

Purchase in a flexible way via a predictable subscription model to pay only for what you need

Free your IT staff

Free your IT team to focus on strategic priorities to grow your business

Consolidated management

Simplify your management and gain complete control of your network

Enhance collaboration

Ensure performance and dependability of collaboration for employees

Secured communications environment

Safeguard your business, employees, partners and customers with a secure network architecture

One big value of CBTS is their knowledge about us. They understand our business and what our key initiatives are, what we are trying to do. They come back with customized solutions to the problem we are trying to solve.

Steve Hamilton, VP of IT Operations, Western & Southern Financial Group