Monitoring and Management of Technology Environments

Managed Services in flexible models to deliver operational excellence and management efficiency

CBTS Managed Services delivers operational excellence and remove the day-to-day infrastructure monitoring and management responsibilities from your IT resources. Our SLA-based Managed Services ensure that the technology environments and applications we support have an established service level tied with incident response and resolution.  

At the state-of-the-art Enterprise Network Operations Center (ENOC), our highly certified engineers and operation experts proactively monitor and manage our customers’ technology environments and applications, including:

  • Voice 
  • Compute 
  • Converged infrastructure
  • Storage and backup
  • Network (including Wi-Fi)
  • Security
 We offer two Managed Services options:
  • Technology Environment Monitoring – Scheduled and automatic monitoring and notifications on all environments, applications and devices
  • Technology Environment Monitoring and Management – Monitoring and trouble shooting, repair and changes to all environments, applications and devices
The customers’ equipment can be located either on customer premises, in a CBTS partner data center, or in a third-party data center.

 

Key Features and Benefits

Constant monitoring

24/7 monitoring of mission-critical IT infrastructure and devices.

Expert support

Access to experienced technicians and support for resolution of issues.

No management burden

Daily system management burden offloaded to highly qualified and experienced engineers at CBTS.

Latest technologies

Latest monitoring and management technologies without upfront costs or risks.

One big value of CBTS is their knowledge about us. They understand our business and what our key initiatives are, what we are trying to do. They come back with customized solutions to the problem we are trying to solve.

Steve Hamilton, VP of IT Operations, Western & Southern Financial Group