The Hosted Call Center application complements our VoIP services. This solution provides unified communications (UC) capabilities and features, including voice, collaboration, messaging functionalities and analytics.
As a flexible and easy-to-manage utility service, this hosted virtual call center infrastructure offers rich features including:
Connect users anytime anywhere
Require no up-front capital for hardware, software, and platform integration
Deploy in days without the need to install or integrate equipment
Offer better resilience and fault tolerance than a premises-based platform
Support environments of all sizes, growth and need changes
What I like about CBTS is they are big enough to support our North American operations, but still small enough to call a VP or CEO if I need something.Mike Wayman, Telecom Manager, Schneider Electric