Call Center Infrastructure

Feature-rich call centers to connect with customers anywhere, any time

CBTS provides a range of unique solutions that enable midsize and large businesses to deploy sophisticated contact centers. These solutions help boost work force productivity and operational efficiency, improve customer satisfaction, and manage contact centers remotely with action-driven intelligence.

CBTS partners with leading call center manufacturers, including Cisco and Avaya, to deliver high-quality customer services and seamless collaboration. CBTS has extensive experience and expertise to design, deploy, and support the right call center solution to meet your business requirements and needs.

Avaya Contact Center 
CBTS partners with Avaya to offer premium contact center solutions that deliver high quality, personalized customer service for enterprises. Avaya’s call center solutions include many advanced features:

  • Interaction management
  • Reporting analytics
  • Self-service
Cisco Unified Contact Center
Designed for the midmarket, enterprise branches, or corporate departments that require a sophisticated Customer Interaction Management Solution for up to 400 agents, Cisco Unified Contact Center Express is easy to deploy and use, secure, and highly available. This solution delivers:
  • Sophisticated call routing and comprehensive contact management capabilities
  • Powerful, automatic call distributor features 
  • Workforce optimization
  • Real-time reports on the go for mobile supervisors

Features

Deployment options

We offer timely delivery and multiple deployment options including cloud, managed or on premises.

Exceptional call center expertise

We offer hundreds of Cisco and Avaya certified engineers, exceptional technical expertise and value-added services.

Managed Services option

Our certified engineers offer 24/7 support from the state-of-the-art Enterprise Operations Network Center.

Vendor-agnostic policy

Our vendor agnostic policy focuses on meeting your specific business needs.

One big value of CBTS is their knowledge about us. They understand our business and what our key initiatives are, what we are trying to do. They come back with customized solutions to the problem we are trying to solve.

Steve Hamilton, VP of IT Operations, Western & Southern Financial Group