Voice/VoIP Infrastructure

Advanced IP Telephony and VoIP technologies delivered and supported by certified engineers

CBTS offers the most advanced voice/VoIP (Voice over Internet Protocol) technologies supported by its highly certified engineers and strategic relationships with all leading communications manufacturers including Avaya and Cisco. These solutions provide businesses with limitless ways to gain operational efficiencies and improve customer satisfaction.

Our certified engineers can help consolidate your communications capabilities for superior operational efficiency. We design, procure and implement voice and VoIP solutions that address your needs for IP telephony, unified messaging, collaborative email, wireless network integration, and web-enabled call centers.

Avaya Aura Communication Manager 
Avaya Aura Communication Manager is an open, highly reliable, and extensible IP telephony system. It is the foundation that Avaya uses to offer unified communications solutions to enterprises large and small. Designed to run on a variety of Linux-based servers, Communication Manager provides a range of capabilities to enable today's virtual enterprises.

Cisco Unified Communications Manager
Cisco Unified Communications Manager is a high-performance IP telephony call processing system for midsize and large enterprises. In addition to traditional telephony features, it offers:

  • Scalability: Supports up to 40,000 users with each Cisco Unified Communications Manager cluster
  • Availability: Maintains business continuity and collaboration with a high-availability foundation for server redundancy
  • Advanced capabilities: Combines video, mobility, presence, and full-featured conferencing services

Features

Deep technical expertise

We offer hundreds of Cisco and Avaya certified engineers, exceptional technical expertise and value-added services.

Expert SIP knowledge

You can leverage our expert knowledge of SIP whether it is used as an architecture or for network connectivity.

Managed Services option

Our certified engineers offer 24/7 support from the state-of-the-art Enterprise Operations Network Center

Professional services

You have the option to utilize our Professional Services for advanced applications and solution architects for unified communications and call center.

Timely deployment options

We offer timely delivery and multiple deployment options including cloud, managed or on premises.

Vendor-neutral policy

Our vendor agnostic policy focuses on meeting your specific business needs.

They have quality personnel, great pricing, and they bring top quality solutions to the table.

Darren Thomas, Sr. Director of IT Operations, Resurgent Capital/Sherman Financial Group