Avaya Communications Solutions for Kentucky

End-to-End Avaya Unified Communications and Networking Solutions

CBTS has been selected as a communications technology provider for the State of Kentucky. As part of the COT contract, CBTS provides Kentucky government agencies and public institutions with Avaya enterprise communications and data infrastructure products and services, including:

  • Unified communications
  • Contact center and self-service
  • Unified messaging
  • Unified conferencing
  • Video collaboration
  • Data networking
  • Technical support

Exceptional experience

CBTS delivers an exceptional Avaya experience with more than 3,000 Avaya customers and over 30 years of experience as an Avaya technology provider in Kentucky.

Expert knowledge

CBTS has installed 200 Avaya call centers and deploys over 200 systems annually.

Non-stop support

Our Customer Service Operations Center with Avaya repair technicians are available 24/7.

Certified staff

Our Avaya practice is supported by more than 80 dedicated staff members, including more than 50 Avaya certified engineers.

Strategic partnerships

CBTS was the Avaya Business Partner of the Year in 2002, 2007, and 2012 and is the second largest maintenance provider for Avaya.

Local presence

CBTS has a Kentucky office in Louisville with more than 40 employees supporting the state’s technology initiatives.

Selecting an outsourcing partner was a critically important decision to Nielsen… CBTS has demonstrated every attribute we were looking for in a partner. You can call it the three Cs – Capability, Commitment, and Cost.

Mitchell Habib - VP, Nielsen